Return and Refund Policy

Exception Cases

A claim will be considered only if a complete uncut parcel opening video is provided.

Video Proof Must Show

• Sealed package opening
• Product condition clearly visible
• The issue in the same uncut recording

Claim Time Window

Claims must be raised within 24 hours of delivery. Claims raised after this time window may not be considered.

Invalid Claims

Claims without proper video proof, edited clips, or incomplete parcel opening evidence will not be accepted.

Resolution Process

Approved cases may be eligible for replacement or refund after verification. Sitara Vastram reserves the right to accept or reject any claim based on stated conditions.

Payment Policy

• All payments are processed through secure and trusted payment gateways.
• We do not store any card or payment details.
• Refunds, if approved, are processed as per standard banking timelines.